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Empathic Billing Specialists

We know insurance billing can be complicated, especially for mental health professionals.

As part of our mission to help you Get Back to Therapy, Empathic offers in-house billing. Our full-service billing services for therapists, psychiatrists, counselors, and social workers simplify managing the financial health of your private practice.

Empathic's Billing Specialists are a premium add-on service.

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Financial Center monitoring.

Your Billing Specialist is trained in Empathic Software's flagship mental health billing platform, and are constantly assessing your Financial Center to ensure it is current and accurate.This includes:

  • Monitoring your account for returned, rejected, or unprocessed claims

  • Posting remittances for EOBs when they are received 

  • Tracking credit card payments made via the Client Portal

While you focus on your clients and growing your practice, your Billing Specialist will have their finger on the financial pulse of your business, monitoring and managing all aspects of your mental health billing.

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Complete claim management.

As the primary point of contact with insurance companies, your Billing Specialist handles claim management issues on your behalf. This includes:

  • Managing corrections for amounts adjusted by payers

  • Processing secondary claims

  • Voiding and correcting problem claims

Billing and claim management can cost your practice thousands of dollars in lost billing hours. Let an Empathic Billing Specialist handle your behavioral health billing tasks, saving you hours every week that you can now use to see more clients.


Client statement delivery.

If you provide authorization, your Billing Specialist can send client statements on your behalf.. This includes:

  • Mailing client statements quarterly

  • Sending monthly e-statements to clients who have opted in

  • Sending up to three statements after a client is no longer seen

Empathic Billing Specialists make patient and insurance billing for mental health private practices simple. Activating this service can save you time, improve your cash flow and help optimize your clinic's financial health.

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A vital member of your team.

As an extension of your clinical team, your Billing Specialist will develop a relationship with you that prioritizes transparency and collaboration. This includes:

  • Communicating when an issue requires clinic attention

  • Following up on outstanding issues awaiting provider action

  • Providing quarterly financial reports

Empathic's Billing Specialists have extensive knowledge using our flagship EHR practice management software and understand the intricacies of mental health billing. You will have peace of mind knowing your Financial Center is managed and monitored by an industry expert.

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Ready to get back to therapy?

Streamline your private behavioral health practice by adding a dedicated Empathic Billing Specialist to your team. You may also qualify to receive our best-in-class EHR/practice management software system at a significant discount when you sign up for our mental health billing services. 


Connect with us and learn how your practice can benefit from a dedicated Billing Specialist.

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